Answers to common questions about Loomify Home orders, handmade rugs, shipping, returns, custom sizing and customer support.
Who operates Loomify Home?
The current legal proprietor, registered trade name, GST registration and registered address are displayed below from the website’s central business-information record.
Where are orders dispatched from?
The current dispatch origin and shipping details are maintained centrally and shown on the Shipping Policy and relevant product pages.
Do you charge for standard shipping?
Loomify Home offers free worldwide standard shipping for destinations served by our checkout. Destination-country taxes, customs duties or brokerage can still apply where imposed by the destination.
Can I return a rug?
Eligible standard, non-custom items may be returned according to the Return / Refund Policy. Custom and made-to-order products have different eligibility because they are produced to customer specifications.
Can you make a custom size?
Custom sizing is available on selected designs. Use the Contact page to send the required dimensions, shape, material and color direction.
How should I care for my rug?
Follow the care instructions on the individual product page. Care requirements vary by fiber and construction.