Refund policy

Thank you for shopping with Loomify Home  We want you to be happy with your handmade rugs and home textiles. Because many of our products are handmade and use natural fibres, slight variations in colour, weave, size, texture and pattern may occur. These characteristics are part of handmade craftsmanship and are not considered defects when they do not materially affect the product’s use or match to the order.

REFUND & RETURN POLICY
Last updated: 9 August 2026

1. STANDARD RETURN WINDOW

For eligible standard, non-custom products, you may request a return within 30 days from the date of delivery.

To be eligible for a standard return, the item must be unused and unwashed; clean, undamaged and in resaleable condition; free from stains, odours, pet hair, dirt or signs of use; and returned with its original packaging where reasonably possible.

Please contact us before sending a return so that we can provide the correct return instructions and return address.

Email: support@loomifyhome.com  / loomify.in@gmail.com

Please include your order number, delivery date, reason for return, and clear photographs of the item and packaging where relevant.

2. CUSTOM, MADE-TO-ORDER AND PERSONALISED PRODUCTS

Products made to the customer’s specifications are not eligible for change-of-mind returns. This includes custom-size rugs, personalised products, specially requested colours, specially requested shapes or designs, and other products clearly identified as custom or made-to-order before purchase.

This exclusion does not affect your rights if a custom or made-to-order item is damaged, defective, incorrectly supplied or materially different from what was ordered.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrectly supplied or materially different from what you ordered, please contact us as soon as reasonably possible. Contacting us within 7 days of delivery helps us investigate transit damage quickly, but this request does not limit any mandatory rights you may have under applicable law.

Email: support@loomifyhome.com  / loomify.in@gmail.com

Please include your order number, photographs of the product, photographs of the packaging where relevant, and a description of the issue.

After reviewing the issue, we will provide the appropriate remedy, which may include replacement, repair, a price reduction, refund, or another remedy required by applicable law.

For an approved defective, damaged-in-transit or incorrect-item return, Loomify Home will pay or reimburse the reasonable return-shipping cost where we require the item to be returned.

4. HANDMADE PRODUCT CHARACTERISTICS

The following may occur naturally in handmade or natural-fibre products and are not normally considered defects: slight colour variation caused by natural fibres, dyes, lighting or screen settings; minor size variation caused by handmade weaving; slight irregularity in hand-braided, handwoven or hand-block-printed products; natural jute-fibre shedding; minor knots, slubs or texture variation in natural materials; and temporary chalk or guide marks used during hand-block printing that fade with use or appropriate gentle care.

These points do not exclude a claim where the product is materially different from its description or the item ordered.

5. RETURN SHIPPING FOR CHANGE-OF-MIND RETURNS

For eligible non-defective change-of-mind returns, the customer is responsible for the direct cost of returning the item to us.

We recommend using a trackable and appropriately insured shipping service. The customer remains responsible for the return parcel until it is delivered to the return address, except where applicable law provides otherwise.

Do not send a return before contacting us for return instructions.

6. IMPORT DUTIES, TAXES AND CUSTOMS

Loomify Home charges $0 for standard shipping and handling to the countries we advertise as eligible for free shipping.

International deliveries may nevertheless be subject to destination-country import duties, VAT, GST, customs fees, tariffs, brokerage charges or other government/courier clearance charges. These are not Loomify Home shipping or handling charges and are generally the customer’s responsibility unless the checkout expressly states that such charges are included.

Amounts paid directly to customs authorities, tax authorities or third-party couriers are not normally refundable by Loomify Home because we did not collect them, except where applicable law requires otherwise.

7. REFUNDS

For standard returns, once the returned item is received and inspected, we will notify you of the outcome.

If a refund is approved, we will initiate it to the original payment method within 7 business days after inspection.

Your bank, card issuer or payment provider may require additional time to post the refund after we issue it.

For ordinary change-of-mind returns outside any mandatory statutory withdrawal right, optional or expedited shipping charges and third-party duties/taxes are not refundable unless required by applicable law.

For eligible EU statutory withdrawals, the separate EU Withdrawal Policy below applies and takes priority where it provides additional legal rights.

8. EXCHANGES

For eligible standard, non-custom products, we may offer an exchange depending on availability.

For a change-of-mind exchange, the customer is responsible for return shipping and any applicable price difference or destination import charges associated with the replacement shipment.

If an exchange is required because we supplied a defective or incorrect item, we will provide the appropriate resolution without charging the customer for the return of the incorrect/defective item where applicable.

9. CANCELLATIONS

Please email loomify.in@gmail.com as soon as possible if you wish to cancel an order.

A standard order may be cancelled if processing, packing or dispatch has not progressed too far to stop fulfilment.

A custom or made-to-order product may not be cancellable after production has begun because it is being made to the customer’s specifications.

 

EU WITHDRAWAL POLICY
Last updated: 9 August 2026

This EU Withdrawal Policy applies to eligible consumer orders where mandatory European Union distance-selling withdrawal rights apply. It supplements our general Refund & Return Policy.

1. RIGHT OF WITHDRAWAL

If you are an eligible consumer, you may withdraw from an eligible online purchase within 14 days without giving a reason.

For goods, the withdrawal period normally begins on the day after you, or a person nominated by you, receives the goods.

2. MULTIPLE DELIVERIES

Where an eligible order contains multiple goods delivered separately, the withdrawal period may begin from receipt of the last item where applicable under law.

3. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

Before the withdrawal period expires, send a clear statement that you wish to withdraw from the purchase to loomify.in@gmail.com.

Please include order number, your name, email address used for the order, delivery address, product name and delivery date.

Example:
“I hereby withdraw from my purchase of [product], order number [order number], delivered on [date].”

4. RETURNING THE GOODS

After notifying us of withdrawal, return the eligible goods without undue delay and no later than 14 days after the day on which you informed us of your withdrawal.

Please contact us before shipping the return so that we can provide the correct return instructions and address.

For a statutory change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, provided you were informed of this obligation before purchase.

We recommend a trackable and appropriately insured return service.

5. REIMBURSEMENT AFTER WITHDRAWAL

For an eligible withdrawal, we will reimburse amounts required by applicable law, including the product price and the standard outbound delivery charge paid at checkout, if any.

Because Loomify Home currently provides standard shipping at $0 to the advertised eligible countries, the standard delivery amount paid to Loomify Home will ordinarily be $0.

We will make the reimbursement without undue delay and no later than 14 days after the day we are informed of your decision to withdraw, subject to our legal right to withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first where applicable.

The refund will be made to the original payment method unless another method is expressly agreed.

Extra costs resulting from the customer choosing a delivery method more expensive than the standard delivery method are not required to be reimbursed where applicable.

6. DIMINISHED VALUE

You may inspect the product in the same way you reasonably could in a physical shop.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Examples may include washing, using, staining, altering, damaging or contaminating the product beyond what is reasonably necessary for inspection.

7. PRODUCTS EXCLUDED FROM THE WITHDRAWAL RIGHT

The statutory change-of-mind withdrawal right does not apply where an applicable legal exception applies, including goods made to the customer’s specifications or clearly personalised.

For Loomify Home this may include custom-size rugs; rugs or textiles made to measurements specifically supplied by the customer; specially requested colours, shapes or designs; and clearly personalised products.

The exception applies only where the product genuinely falls within the applicable custom/personalised-goods exception.

8. DEFECTIVE, DAMAGED OR INCORRECT GOODS

The withdrawal policy is separate from your rights when goods are defective, damaged or not as described.

If a product is defective, damaged in transit, incorrectly supplied or materially different from what you ordered, please contact us promptly at loomify.in@gmail.com.

Where a return is required for an accepted defective or incorrect product, Loomify Home will bear the reasonable return-shipping cost as required by applicable law.

Nothing in this policy limits mandatory consumer rights under applicable law.