Shipping policy

SHIPPING POLICY

Last updated: 9 August 2026

Loomify Home ships handmade rugs and home textiles from Jaipur, Rajasthan, India.

1. ORDER PROCESSING / HANDLING TIME

Standard catalogue orders are normally prepared and dispatched within 2–3 business days after the order is received and payment is confirmed.

For our processing estimates, business days are Monday through Saturday, excluding Sundays, Indian public holidays, courier holidays, and days on which normal dispatch operations are unavailable.

A genuinely custom, personalised, or specially made-to-order product may require a different production lead time. If a longer lead time applies, it should be stated clearly on the relevant product page or confirmed with the customer before the custom order proceeds. Products advertised through Google Merchant Center should use shipping settings that match the lead time shown on the relevant product page.

2. SHIPPING DESTINATIONS

We ship to India and supported international destinations, including the United States, United Kingdom, European Union countries, Canada, Australia, and other countries available at checkout.

If your country is not available at checkout, please contact us at loomify.in@gmail.com before placing an order.

3. SHIPPING COST

Standard shipping and handling is free ($0) for destinations that we make available for purchase and advertise as eligible for free shipping.

Any optional expedited service, if offered, will be shown separately before purchase.

Import duties, VAT, GST, customs tariffs, brokerage fees, or destination-country taxes are not Loomify Home shipping or handling charges. These are explained separately under Customs, Duties and Taxes below.

4. SHIPPING METHODS

Depending on the destination, parcel size, service availability and customs requirements, we may use FedEx, DHL, UPS, ShipGlobal, India Post, or another suitable delivery partner.

Tracking information will be provided after dispatch when tracking is available for the selected service.

5. ESTIMATED TRANSIT TIME AFTER DISPATCH

Typical transit estimates after dispatch are:

India: 3–10 business days
United States: 3–5 business days
United Kingdom: 3–5 business days
European Union: 3–5 business days
Canada and Australia: 7–18 business days
Other destinations: varies according to country, location, carrier and customs processing

For a standard order shipped to the United States, United Kingdom or European Union, the normal estimate is therefore approximately 5–8 business days from order to delivery, consisting of 2–3 business days handling plus 3–5 business days transit.

These are estimated business-day ranges, not guaranteed delivery dates. Destination-country holidays, customs inspection, severe weather, remote-area delivery, carrier disruption or other events outside our reasonable control may extend delivery.

6. CUSTOMS, DUTIES, TAXES AND IMPORT CHARGES

International orders may be subject to destination-country import duties, VAT, GST, customs fees, tariffs, brokerage charges or other government/courier clearance charges.

Unless checkout expressly states that these charges are included, they are not collected as Loomify Home shipping charges and are normally the customer's responsibility.

If customs authorities or a courier require information or payment from the recipient, the recipient should respond promptly to avoid delay.

If a parcel is refused, cannot be cleared, or is returned because destination duties or customs requirements were not completed, any refund or return will be handled in accordance with our published Refund & Return Policy and applicable law.

7. ADDRESS ACCURACY

Please provide a complete and accurate delivery address, including recipient name, phone number, email address, postal code, apartment/unit details, and any destination-specific tax or customs information required for delivery.

If you notice an address error, contact us immediately at loomify.in@gmail.com. We will try to correct the address before dispatch, but changes may not be possible after the carrier has accepted the shipment.

8. TRACKING AND DELIVERY

When tracking is available, the tracking number will be sent after dispatch.

Please monitor the tracking information and respond promptly if the courier requests delivery instructions, customs information or contact confirmation.

If tracking shows delivered but the parcel cannot be located, please first check with household members, neighbours, building reception/security, mailroom or the local delivery office, and then contact us so we can assist with a carrier trace where appropriate.

9. DELAYED OR LOST SHIPMENTS

If tracking shows an unusual delay or the parcel appears lost, contact us at loomify.in@gmail.com.

We will assist with a trace or investigation with the carrier. Carrier investigation periods vary by destination and service.

10. DAMAGED PACKAGES

Please inspect the parcel after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible. Reporting visible transit damage within 7 days helps us investigate quickly with the carrier, but this request does not limit any mandatory rights you may have under applicable law.

Please keep the product and packaging and provide:
- order number;
- clear photographs of the product;
- photographs of the outer and inner packaging where relevant; and
- a brief description of the damage.

Damaged, defective or incorrectly supplied products are handled under our Refund & Return Policy.

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We usually reply within 1–2 business days.

For help with order status, shipping, custom-size rugs, wholesale/trade enquiries, returns, product care, or damaged/incorrect items, please contact us at the email above.